Customer Service & Help


We are happy to have you at our web shop! You can purchase with the shopping bag featured online.

You will receive an order confirmation by email after placing your order, and a shipping confirmation once your order has been sent. Your order will be processed and shipped within two working days.

When placing an order it is very important that you provide us with your  cell phone number. This way we can reach you easily if needed.

If you are unsure whether your transaction has been successful or you do not receive an order confirmation, please contact us via email (ladies(@) or phone (+358 10 4 233733).

Prices are in euros and include Finnish VAT of 24%. Prices are subject to changes.

The majority of our items have white security tag attached.  The items can be returned ONLY if this security tag is attached.  Please don’t remove the tag before trying the item and deciding to keep it.

We cannot guarantee our pictures to display color, proportion and detail with 100 % accuracy.



1) Payments with Visa, Visa Electron and MasterCard

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider in cooperation with Finnish banks and credit institutions. In payments made with Visa, Visa Electron or MasterCard Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.  Paytrail Oyj is an authorized Payment Institution. 

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830


2) Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

3) Postiennakko (only in Finland)

All merchandise remains property of My o My until full payment is received.




You can choose a shipping method on the checkout page. Orders are sent via Itella in Finland.

  • Itella Economy, 0 €  (pickup at your nearest Itella post office)
  • Itella Express Flex 10 € (home delivery)
  • Postiennakko 10 € (pickup and payment at your nearest Itella post office)

You can also pick up your order at My o My Stores:

  • Ladies: Aleksanterinkatu 36, Helsinki
  • THE MEN: Erottajankatu 9, Helsinki



At this moment we ship within the EU only and all these international orders are shipped by UPS!

  • UPS Standard:
    • fee 15 €
    • delivery 3-5 days*
    • delivered door to door

  • UPS Express Saver:
    • fee 20 €
    • delivery 2-3 days*
    • delivered door to door

*Shipping times are to be used as a guide only and are based on time from order.

You will get a tracking number so you can follow your package during the whole transit time. All packages are fully insured for your security.

My o My Stores is not responsible in cases of force majeure (strikes, civil unrest, war or natural catastrophes…).